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Privacy and Security

Privacy and Security

In brief:
We respect your privacy and in certain cases use your data, such as for processing your orders and/or sending a newsletter. We occasionally engage other parties for this, such as our carrier. Our webshop is secured with SSL, which means that both your (address) details and the financial processing of your order take place in a secure environment.
We understand that you would like to know more specifically why we request certain data and what we do with it. We explain it in more detail below. If you still have questions after reading our privacy statement, please call or email us.

Secure with SSL
Our webshop is secured with an SSL certificate, so that others cannot access your data. If we give your data to someone else, we require that other person to handle your data as carefully as we do and only use it for the purpose for which he/she received it. If you feel that this is not happening, please let us know.

What do we use your data for.
We use your data for various purposes. After this you can see what purposes those are. We use the data received from you for this. In some cases also data collected by ourselves. For example, data about your visit to our website.

Deliver your order
To be able to deliver your order, we need your company details, name, e-mail address, address(es), payment details and sometimes your telephone number. This data is stored in our webshop system, so that we can handle your order properly. We can use this to deliver your order and inform you about the processing of your order. We also pass on your data to others if this is necessary for the processing of an order, for example to our delivery service(s). We require our delivery service(s) to handle your data with care.

Contact U
Message traffic will mainly go through the mail program of our web shop system or through our own mail program. Our own mail is provided by a mail web hosting provider. Your data and messages are stored in the mail program in order to provide you with a good service, for example when processing your order or a question.

Data in My Account
To be able to order, you must register as a business customer. In your account on our website wholesale.toysandtools.nl we store, among other things, the following information: your business data, such as company name, invoice and delivery address, Chamber of Commerce, VAT number, your own name, telephone number, e-mail address, and information provided. and interests (as wish list). We also store information about your previous orders so that you can easily find them.

Customer service
In order to be of service to you quickly and effectively, we use your data and make notes that we keep with your data. Handy if you call us back with a specific question.

You can sign up for our newsletter. This way you stay informed of our offers, promotions and our news. We will try to make newsletters target-group specific in the future, in order to send more interesting newsletters. We use your data for this, which you have provided with your orders. We emphasize that we never send newsletters to people who have not registered for them. If you no longer wish to receive newsletters from us, you can always unsubscribe. The unsubscribe button is always located at the bottom of the newsletter. You can of course also send an email.

We love reviews. And customers too. If you want to write a review, choose whether your personal details or your name are visible to other visitors and whether we can contact you about your review. We keep track of who writes which review.

When suspected of acting fraudulently, we will use customer data to detect, deter and investigate fraud. If necessary, we provide customer data to the government.

Pay on account
As a business customer it is possible to pay on account. We may check your creditworthiness. We can also use external agencies that regulate our payment transactions. For that credit search, we may provide data to these third-party agencies (such as our payment provider), who may only use your data for that purpose. In addition, we can call or email you to remind you of an invoice that has expired. You will also be able to receive automated messages from our webshop system or from our payment provider. We can also pass on your details to a collection agency and/or bailiff who collects unpaid invoices on our behalf.

social media
When you use social media, for example Facebook/Whatsapp, to contact us, we will save these messages and your account name in order to be of further service to you with a possible order. When participating in a competition or giveaway, the winner is asked to provide his (address) details. These are stored in both the social media program used and our webshop system in order to improve other promotions.

Questions / changes with regard to your data?
If something is not right, if you have any questions about our privacy statement or our cookie policy, or if you want to view your data or have it removed, please feel free to contact us.

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In our cookie policy you will find more information about the cookies we place and how you can change your settings later.

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From july 20th untill august 18th we are closed for our summer holdiday.
Orders will not be handled or shipped during that time.

Welcome to Toys and Tools Wholesale. 

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We refer private individuals to our other site toysandtools.nl